The amount on my bill is not the amount I expected
If you have made any changes to your viewing package or requested an adjustment to the day on which you are normally billed, there will be an adjustment to ensure that you are billed the correct amount.
This could result in your bill being more or less than your previous subscription bill but, as long as you don't request any more changes, this will run normally again from your next billing date.
You should also check any additional purchases you have made over and above your subscription, for example Sky Box Office events.
Reinstating the account after it has been blocked due to non-payment?
If your account has been blocked due to non payment you have a message on the screen saying "please call this number to upgrade your subscribtion"
You would have to send us an email and we will do a one-off payment through your credit card to clear the outstanding balance and switch your viewing back on.
How can I update my payment details?
The easiest way to update your CC details is via our secure support page. You can also either email us to call you , or call our offices on +44 203 3842639 in normal working hours
How will I billed for my Sky package?
As soon as your installation is complete and your viewing is set up you will be billed monthly in advance.
Your subscribtion fee will be taken off of your credit card.
I don't understand the period my bill covers
You are billed monthly in advance e.g. if your payment date is the 1st January, your payment will cover the period from 1st January to 31st January; if it is the 15th January then it will cover the period from 15th January to 14th February.
How much does SkyNOW Service cost me?
After the first 12 months you pay 249 Euro for each subsequent year.
How long is the minimum contract with Sky for?
The minimum subscription period is 12 months.
Can I change my subscription package after I have ordered?
You can change your subscription either before your viewing commences or after the first month in accordance with the terms of your subscription contract.
How do I pay for my monthly subsrciption?
To pay for your monthly Sky TV subscription we will set up a continuous credit mandate on your Visa or Mastercard for you.